How does this work?
We are a guarantor service, which means we will act as your guarantor for a period of up to 12 months.
Once you submit the form on our website, we will let you know if you meet our minimum requirements. If you do, you will receive a quote for our service which you can choose to pay in full or in two instalments.
After you’ve made the payment to us, you go through the referencing stage, where we will ask you for the documents to support your application.Once your documents have been verified we will send you and your future landlord our contract to be signed.
The whole process takes around 1 to 3 business days.
What if I’m receiving Universal Credit, PIP, Housing Benefits or other benefits?
Unfortunately, if your sole source of income is government benefits we will not be able to act as your guarantor.
What are the minimum acceptance requirements?
If you are employed/self-employed, your annual income needs to be 22x your monthly share of the rent.
You cannot be unemployed.
Your only source of income cannot be benefits.
You can be in receipt of benefits, however, they cannot be over 20% of your overall income.
If you are a student you need to have a friend or family member that will act as your co-signer.
You cannot have an active CCJ.
How much do you charge?
Our fee varies depending on your situation, so we recommend submitting the online form to get an accurate quote.
If you want to calculate it yourself,: it’s 5.8% of your total share of the rent for the length of your tenancy, which for a 12 month tenancy is around 3 weeks rent.
Is your fee a monthly payment?
No. Our fee is a one-off payment for the initial period and there are no additional hidden charges throughout your tenancy. Once you pay our fee, we will not charge you for our services again unless you choose to renew for another period.
What is a Co-Signer?
A co-signer is either a parent, guardian or anyone within your circle of family and friends that we will be able to contact in the event that you miss your rent payments. This person needs to have an annual income of 30x your monthly rent share and cannot be in receipt of government benefits. Your co-signer does not need to be a UK-resident.
My invoice is too big, can I pay it in instalments?
Yes. We can split our invoice into two equal monthly instalments. Once you receive your invoice just reach out and we will make it happen.
What happens after I pay?
We will ask you to provide documents relevant to your application and for you to connect your bank via Open Banking through our secure portal. Once all the documents and information has been validated, we will send you and your future landlord our contract to be signed and we officially become your guarantor.
How long does it take to set up?
Usually around 1 to 3 business days.
What happens if I miss a payment?
We will step in and make your rent payment to your landlord. Your landlord will reach out and let us know that a payment is due, and we will act on it. After that, we will work with you towards a repayment plan that fits your situation with no credit agencies and no interest fees applied.
What documents do you need from me?
We will always request your Right to Rent document: this can be either your passport or visa if applicable. We will also need your proof of address: this can be a bank statement/payslip/official letter dated within the last 3 months under your name.
If you’re a student, we will need your proof of study and co-signer contact details. Your co-signer will need to provide ID and proof of income.
If you’re employed/self-employed we will require proof of income which can be via bank statements, payslips or your last SA302.
What is Open Banking?
Open Banking is a regulatory initiative driven by the Competition and Markets Authority. It enables consumers to send data to service providers in order to access better products or services.
We require Open Banking access to your main current account so that we can report on your monthly rental payments if required. We work with TrueLayer Limited, a secure, authorised service that acts as a messenger between us and your bank.
Can you help me if I have a bad/low credit score?
If you have an active CCJ we are not able to act as your guarantor.
If you have an IVA on your record, we are not able to act as your guarantor.
If you have a satisfied CCJ, please submit the form, we may be able to help depending on the amount and when it was satisfied.
If you are new to the country or simply have a low UK credit score, we can help you.
What if I don’t get the property?
You will have two options:
You keep your application with us and start hunting for another property with the security that you already have a guarantor backing you up.
Or you can request a refund which we will act on as soon as you request it and you should see the money in your account within a few days.
If I still need a guarantor when I renew my tenancy, do I have to pay the fee all over again?
If your landlord or agent requires you to provide a guarantor again and you’ve never missed a payment during your tenancy, we will offer you a 10% discount of our fee. We will ask for any documents that need updating, however, the process should be very smooth.
Do you accept joint applications?
No. If you and another applicant to the same property are in need of a guarantor, please submit separate applications on our website with your respective rent shares.